Returns & Exchanges
At Oyela, we want you to love your fashion finds. If you are not completely satisfied with your purchase, you can return or exchange your items within 14 days of delivery.
1
Initiate Request
Log into your Oyela account, navigate to 'My Orders', and select the items you wish to return or exchange.
2
Wait for Approval
Our quality assurance team will review your request within 24-48 hours to ensure the items meet our return eligibility criteria.
3
Package Your Items
Place the items back in their original packaging with all tags attached and include the invoice for faster processing.
4
Handover to Courier
A pickup agent will be assigned to collect the package from your doorstep at no additional cost for eligible returns.
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30-Day Window
Return within 30 days of delivery
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Free Returns
Prepaid shipping label provided
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Fast Refunds
5-7 business days processing